Eurazeo has announced a significant investment of EUR 50 million in Cognigy, a leader in AI-driven customer services, through its Growth Fund IV. With operations in Düsseldorf and San Francisco, Cognigy specializes in delivering advanced, AI-augmented customer service solutions. This funding is part of a broader Series C round amounting to $100 million, led by Eurazeo and supported by Insight Partners, DTCP, DN Capital, and others. Cognigy’s platform utilizes Conversational and Generative AI to offer over 70% automated conversations while ensuring personalized customer interactions. With this investment, Cognigy aims to scale its operations internationally and continue to innovate. Eurazeo, leveraging its extensive experience in financing European tech ventures, will provide strategic guidance and support as Cognigy seeks to establish itself as a global leader in the AI customer service sector.
Artificial Intelligence, Customer Service, Venture Capital & Private Equity,Germany, United States
https://www.eurazeo.com/en/newsroom/press-releases/eurazeo-invests-cognigy-global-leader-ai-driven-customer-service-solutions