Tessi, an international business process services company, has merged its subsidiary VILT with its Consulting & Integration division. The newly formed entity will operate under the VILT brand and aims to enhance its position in the Customer Experience (CX) and Employee Experience (EX) sectors. The merger is a strategic move to accelerate international growth and technological innovation, with VILT employing over 450 people across six countries, servicing clients in over 25 nations. VILT will leverage its expertise in artificial intelligence to improve customer experiences and optimize employee efficiency, offering a comprehensive range of services from auditing to technological integration. This unification is timed with the rapid expansion of the consulting and integration market, driven by digital transformation and AI adoption. VILT will also utilize Tessi’s Innovation&Trust division and other business units to provide highly valued consulting and integration services.

Business Process Services, Information Technology Services, Customer Experience (CX) and Employee Experience (EX), Management Consulting,France, Global

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